Before any items may be returned, a Return Authorization must be obtained by contacting GSI. Items returned without proper Return Authorization will be refused by GSI. Returned merchandise is the responsibility of the buyer until received and inspected by GSI.
Exchanges (store credit only) on unopened accessory items are allowed within 30 days from the date of purchase.
Used or "vintage" guitars are sold "as is."
We recommend that the buyer or buyer’s advisor inspect the instrument before purchasing to assess its condition, value, and authenticity. Although we have inspected each instrument, and believe its description to be accurate, neither GSI nor its employees, agents or contractors provide any warranties or guarantees, either express or implied.
Any guitar purchased from GSI is eligible for a one-time exchange, under either policy below. Limited to one exchange per initial purchase.
30-Day Guitar Exchange: Within 30 days from the date of purchase, GSI will exchange any guitar toward the purchase of any other instrument of equal or greater value. Providing the instrument is returned in original condition, the full purchase price will be credited.
2-Year Guitar Exchange: Within two years from the date of purchase, GSI will exchange any guitar toward the purchase of any other instrument of equal or greater value. Providing the instrument is returned in original condition (less normal wear), 70% of the purchase price excluding tax will be credited.
*Please note that guitars originally purchased through a trade-in deal (or any method that does not involve payment of the full purchase price) may not be eligible for the 2-year exchange policy.
**Guitars purchased in the GSI Marketplace don't qualify for Exchange Plus.
48 Hour Approval Policy
GSI will gladly send a guitar anywhere in the world for trial and approval. Our approval period is 48 hours from the time the instrument is received. It must be pre-paid by cashier’s check, money order or any major credit card. If a return is requested within 48 hours of the guitar’s arrival, a full refund will be issued (less shipping charges and assuming original condition), or another guitar can be sent on trial. In-store, online Auction, eBay, and the GSI Marketplace purchases do not qualify for the 48-hour approval period.
All shipping charges are the responsibility of the customer and it's important to note that shipping rates vary based on type of service (overnight vs ground) and location. Shipping rates and options are calculated at checkout for online orders. Or if placing the order by phone, your sales rep can calculate the rates for you. We do our best to negotiate the best possible rates with a variety of couriers to ensure that we're able to pass on these savings directly to our customers.
We accept nearly all credit and debit cards, Visa, MasterCard, American Express, Discover, and much more. Our website also offers a special checkout with an Amazon account, Google Pay, Apple Pay, and PayPal. We also accept international and domestic bank wire transfers and ACH transfers. There are also financing plans available through Affirm. All you have to do is to pick your preferred payment method when going through our online checkout. Please contact us for details.
Our normal office hours are from 8:30 a.m. to 5:30 p.m. PST, Monday through Friday. We are closed Saturday and Sunday. Weekend orders are processed in a timely manner beginning Monday morning.